Microsoft Office Outlook An Unexpected Error Has Occurred

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Have you ever encountered an error message while working on Microsoft Outlook? Generally, error messages cause Outlook to crash or stop responding. And sometimes errors can also lead to file corruption if don’t get resolved in time. In this article, we’re going to discuss the top 5 common Outlook error messages. Also, we’ll learn how to fix those errors effortlessly.

Run Office 365 Desktop Setup on all client computers that use rich client applications. Rich client applications include Microsoft Outlook, Microsoft Lync 2010, Microsoft Office Professional Plus 2010, Azure Active Directory Module for Windows PowerShell. Office desktop applications, and Microsoft SharePoint integration applications. SQL Server has SP4 installed - we are double checking. I am thinking that the query being executed to build the partition is much larger than what the partition is allowing? I am working at finding the correct answer and thought I would post this to see what others have to say. For Outlook 2010, you can find this file in C: Program Files Microsoft Office Office 14 or C: Program Files (x86) Microsoft Office Office 14 Right-click the Outlook.exe file, choose Properties, and then choose the Compatibility tab.

Microsoft Outlook is a popular email client application used globally for sending and receiving email messages. Apart from being an email application, it has versatile features like create meetings, appointments, tasks, notes, and much more. However, problems in Microsoft Outlook is certain to happen not only because of the failure of application but also due to software malfunction.

Common Outlook Error Messages

Whenever there’s any sort of problem in Microsoft Outlook, you’re likely to face different error messages. Below are the top 5 most common Outlook error messages:

#1 – Cannot open your default email folders

Let’s suppose you start Microsoft Outlook, and you come across an unexpected error message that reads,

“Cannot open your default e-mail folders. An unexpected error has occurred. MAPI was unable to load the information service msncon.dll. Be sure the service is correctly installed and configured.”

The msncon.dll error refers to an issue with the Outlook Hotmail Connector add-in. So this error message is associated with the Outlook Hotmail Connector. It’s a freeware tool provided by Microsoft to access and manage the MSN, Live, and Hotmail accounts by using Microsoft Outlook. There are two certain scenarios in which you may receive this error:

Outlook Connector is no longer installed

It seems the Outlook Hotmail Connector is no longer installed on your system, but you still have an MSN/Hotmail account configured with Microsoft Outlook. You have two options here:

  • Either reinstall the Outlook Hotmail Connector again;
  • Or, remove the MSN/Hotmail account from your mail profile if you don’t wish to use it anymore.

But if the latest version of the Outlook Connector is already installed on your system and you still receive this error message, follow these simple steps:

  • First, enable the add-in manually.
  • Now reinstall the Outlook Hotmail Connector on your system. And then remove the MSN/Hotmail account from the Outlook client.
  • Restart Microsoft Outlook and add the MSN/Hotmail account again by using the Outlook Hotmail Connector menu.
  • Once the account has been successfully created, repair the Office installation.
  • Once it’s done, recreate your mail profile.

#2 – The connection to Microsoft Exchange Server is unavailable

Outlook errors are always a bit trickier to resolve, especially this one. The error message reads,

“The connection to Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action.”

Being one of the most common Outlook error messages, you may encounter this specific error more than often. The most possible reasons responsible for this error are:

No Data Connection

Maybe there’s no data connection available at the very moment. So you should start by using the Telnet protocol to test your SMTP connection. If you don’t how to do that, you should take help of this guide published on the Microsoft TechNet site: Test SMTP with Telnet.

Outlook Data Files are Locked

It may happen that the Outlook data files, i.e. PST and OST files, are accidentally locked, and you have no idea about that. Or maybe the Outlook data files are set to the read-only status. You should better check the permissions of these files, and make sure neither is set to the read-only status.

Interference of 3rd Party Applications

There are many 3rd party applications which can interfere with Outlook while it’s being connected to the Exchange Server. If this is the real cause, you should better start Outlook in safe mode.

#3 Outlook is unable to connect to the proxy server

Microsoft Office Outlook An Unexpected Error Has Occurred Without

This particular error message appears when the Outlook client tries to connect to a server by using an RPC (Remote Procedure Call) connection or an HTTPS (Hypertext Transfer Protocol Secure) connection. The error message reads,

“There is a problem with the proxy server’s security certificate. The security certificate is not from a trusted certifying authority. Outlook is unable to connect to the proxy server.”

There are various reasons responsible for this Microsoft Outlook error, such as

  • A certification authority is required to connect to the server.
  • Maybe you forgot to trust the certification authority at the root.
  • The certificate seems to be invalid or canceled.
  • The site’s name ain’t matching with the certificate.
  • Maybe a 3rd party add-in or browser is causing this error.

In order to resolve this Outlook error, there are multiple things you can try:

Examine the certificate

First, you need to examine the certificate, and then contact your system administrator to resolve this issue. Follow these simple steps:

  • First, connect to the RPC Server or to the secure server in Microsoft Internet Explorer. Type https://www.server_name.com/rpc in the address bar, and hit Enter.
  • Now double-click the padlock icon located in the lower-right corner of the web browser.
  • Click the Details tab, and check the information of these two fields:
    • Valid to
      This field indicates the date until which the certificate is valid.
    • Subject
      Make sure this field should match the site name.

Install the trusted root certificate

You need to follow these steps to install the trusted root certificate:

  • On the Certificate dialog box, click Install Certificate>Next.
  • Now check the Place all certificate in the following store box. Then click Browse.
  • Click Trusted Root Certification Authorities, and then click OK.
  • Now click Next>Finish>OK.

Disable the 3rd party add-ins

Before you can actually disable any 3rd party add-in, you should start Outlook in safe mode.

  • Simply press Win + R to go to the Run command prompt.
  • Type Outlook.exe/safe in the edit box, and hit Enter.

If Outlook starts in safe mode without any problem, this means the real problem is associated with the 3rd party add-ins. Here you need to check for the 3rd party COM add-ins and disable them.

  • First, launch Microsoft Outlook. On the taskbar, click the File tab >Options>Add-ins.
  • Click COM Add-ins in the Manage box, and then click Go.
  • Clear the checkboxes shown next to the 3rd party add-ins which you want to disable.
  • Now restart Microsoft Outlook.

Important note: Remember, Outlook uses the Internet Explorer settings for HTTPS requests. If a 3rd party browser add-in is causing this issue, you should try to disable it in the Internet Explorer.

#4 – Outlook Send Receive Error 0x800ccc13

Generally, most of the Outlook errors come out while sending and/or receiving email messages. The Outlook error 0x800CCC13 is one such common issue often faced by users. It reads,

“Sending reported error (0x800CCC13): Cannot connect to the network. Verify your network connection or modem.”

This is the most common Outlook error which can occur in any edition of Microsoft Outlook whether it’s 2016, 2013, 2010, 2007, 2003, etc. Generally, this error message occurs after upgrading Windows 7 or 8 to Windows 10. Those users who’ve recently upgraded to Windows 10 are more likely to come across this common Outlook error.

In order to resolve the Outlook error 0x800CCC13, make sure

  • You’re using Windows 10 Enterprise and Pro 1511 (Build 10586) or any higher version.
  • And for Windows home, you should have version 10 (10240) or any higher.

But if you’re still receiving this Outlook Send Receive error, maybe the system files are corrupted and you need to repair them. You can use the Windows System File Checker to repair corrupted files.

  • First, close Microsoft Outlook.
  • Now right-click the Start in Windows and select Command Prompt (Admin).
    Note: If you don’t see the option, you can choose Windows PowerShell (Admin).
  • Type sfc /scannow in the command prompt. This process may take around 20 minutes to scan a regular hard disk. Please wait until the process completes. Once the process is successfully completed, restart your computer and open Microsoft Outlook.

#5 – Cannot start Microsoft Outlook

Microsoft Outlook often faces unexpected errors which may lead to severe problems. This Outlook error is the most frequent one that reads,

“Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The operation failed.”

There are many reasons associated with this common Outlook error. Maybe the file that maintains the Navigation Pane settings, called profilename.xml, is corrupted. And that’s why you’re receiving this error message. You can find this file in the following folder:

On Windows XP

On Windows Vista & 7

Note: If you see the XML file size is 0 KB, it’s a strong indication of corruption.

In order to resolve this problem, follow these simple steps:

  • Simply press Win + R to go to the Run command prompt.
  • Now type Outlook.exe /resetnavpane in the edit box, and hit Enter.

If the above trick doesn’t fix the problem, you should follow the workaround given below:

  • Make sure that Microsoft Outlook ain’t running in compatibility mode.
  • Remember that Microsoft Outlook may not start if you’re using an old profile of any older Outlook version. Make sure you’ve created a new Outlook profile and using it.
  • Installing and reinstalling Microsoft Outlook more than often can also cause this error if done improperly.
  • And most importantly, if you have a corrupted Outlook data file, you’re likely to receive this error. You can use the scanpst utility to repair PST file.

Outlook users may find this helpful: Outlook Troubleshooting – Top 5 Microsoft Outlook Problems

PST Repair Tool

Generally a corrupted PST file is considered the main cause behind most of the common Outlook error messages. Although Microsoft provides the Inbox Repair tool to repair PST file, it may fail or not work in a case of severe corruption. In such a crucial situation, the PST Repair tool from Shoviv Software is the most reliable solution in the online marketplace. It can successfully scan corrupt PST file and fix all the error messages with almost no manual effort. Via this software, you can repair PST file and restore all your mailbox data into a new file. I strongly recommend users to download its demo version for free evaluation.

Conclusion

If we don’t fix the Outlook errors in time, we’re likely to face severe problems sooner or later. In this article, we’ve discussed the top 4 most common Outlook error messages. Also, we’ve learned how to troubleshoot those errors in the most effective way possible.

No doubt, encountering errors in Outlook is maddening as work completely gets disturbed. Indeed, you are just left looking for effective methods to resolve the error message. One common error that users experienced in Outlook are 0x8000ffff. If you're wondering what could be a possible reason to encounter such an annoying Outlook error, then you're in the right place. In this post, we're going to walk you through the causes and how to resolve Microsoft's outlook an unknown error occurred 0x8000ffff effectively.

In this article

01Causes of An Unknown Error Occurred 0x8000ffff in Outlook
03Important Notice Before Partitioning A Hard Drive

Causes of An Unknown Error Occurred 0x8000ffff in Outlook

You would encounter this Outlook unknown error 0x8000ffff while adding a data or PST file in the Mail applet. It is quite a common error experienced by many Outlook users. If you're wondering what could be the culprit behind facing such annoying errors, then it may be one of the followings:

System File Corruption

The first one could be system file corruption. The Outlook unknown error occurred 0x8000ffff may be caused due to system file corruption and damage in system files. Therefore, it is important to take quick steps to resolve the system file damage/corruption to prevent your data from being corrupted or lost.

Blue Screen

In most severe cases, the Blue Screen/Blue Screen of Death could be a culprit. Blue Screen is commonly known as a stop error screen or bug check screen. It emerges only in scenarios of fatal system error or being shown by the Microsoft Windows family of OS when a critical error is identified. Also, the Blue Screen may appear due to driver malfunction or hardware failure.

DLL Error

You may encounter Microsoft Outlook an unknown error occurred 0x8000ffff because of the missing DDL (Dynamic Link Library). DLL is considered an essential part of any program or application. In scenarios of a missing DDL, the application or program will not work as expected.

Application Freeze

Sudden and often Outlook freeze could be an alarming indication that there is something wrong with it. In such scenarios, the application doesn't let you perform any workaround because it shuts down abnormally when you try to perform any task. It could also be the case that the Windows screen begins freeing because of the overutilization of system resources by other programs.

No matter what cause is, continue reading to fix Outlook an unknown error occurred 0x8000fff.

How to resolve Outlook Error 0x8000ffff?

The following are the recommend workarounds to fix the Microsoft Outlook an unknown error occurred 0x8000ffff without much hassle.

1 Add the data file in Account Settings

Microsoft Office Outlook An Unexpected Error Has Occurred Today

If you encounter this error while adding a data file in the Mail Applet in Outlook, then we suggest you try the below steps to come out of this annoying issue.

Step 1: To commence the process, launch Outlook 2016.

Step 2: Go to the 'File tab', tap 'Account Settings' and after that, tap 'Account Settings'.

Step 3: Go to the 'Data Files' tab and then click on the 'Add'.

Step 4: Now, you can add the data file as required and then hit on 'Ok'.

Step 5: Click on 'Close' on the Account Settings and that's it.

If still encounter the error message, then it simply means that the Outlook data file that you are attempting to add is damage or corrupt. No worries!! Continue reading to learn what to do in this scenario.

2 Using Outlook Inbox Repair tool

If you are not able to fix the error using the above method, then it's time to take advantage of the Outlook Inbox Repair tool for scanning the Outlook data file. The Outlook Inbox Repair tool, also known as scanpst.exe utility, is an in-built repair tool in the Microsoft Outlook client. With the help of it, you can repair the PST file that is damaged due to some unknown reason.

Below is the step-by-step guide on how to Use the Outlook Inbox Repair tool:

Step 1: To start with, use 'Windows Key + R' to open the Run dialog box.

Step 2: Enter the below path and hit on the 'Ok' button.

'C:Program Files (x86)Microsoft OfficerootOffice16'.

Microsoft Office Outlook An Unexpected Error Has Occurred Now

Step 3: Double-tap the 'SCANPST.EXE' file to run the Microsoft Outlook Inbox Repair tool.

Step 4: Click on the 'Browse' button and find the .pst file that you would like to repair. Then, click the 'Open'>' Start' button.

Step 5: Make sure to check the option that says 'Make a backup of scanned file before repairing' and click on the 'Repair' button.

In a while, the Outlook Inbox Repair tool will repair your .pst file. Once repairing it successfully, you can open Outlook and the problems with it should now be fixed.

3 Try the third-party Outlook repair software

None of the above methods worked to help you fix Microsoft Outlook an unknown error occurred 0x8000ffff? If so, you certainly need a more powerful solution and it is Stellar Outlook Repair.

Stellar Outlook Repair comes in handy when it comes to repairing the PST file. Indeed, this tool is one of the ultimate recovery solutions out there for Outlook users. With the help of it, you can repair the PST file effortlessly and restore your mailbox data from it. What's more? It is the best PST recovery solution for Outlook 2019/2016/2013/2010 and older versions as well.

Get the 3rd-party Outlook repair tool - Stellar Outlook Repair from its official site on your computer and then follow the below steps to learn to use it t repair PST file:

Step 1: Add PST file

Microsoft Office Outlook An Unexpected Error Has Occurred

Run Stellar Outlook Repair. From the Home tab, choose 'Outlook PST' and click on the 'Browse' button to add the PST file. Once adding the file, click on the 'Repair' button. Or if you don't the exact location of your PST file, then click 'Find' and the software will find the file.

Microsoft Office Outlook An Unexpected Error Has Occurred

Step 2: Repair the PST file

Once you click the 'Repair' button, the software will scan and repair corrupt PST file. Let the software complete the scan process.

Step 3: Preview and save

The software lets you preview restored Outlook mailbox data in the Left pane. Select the mailbox data by choosing the individual folders and hit on the 'Save Repaired File' option in the Home tab. Finally, choose PST as a file format and tap 'Browse'>' Ok' to save the restored PST.

Microsoft Outlook An Unexpected Error Has Occurred

Further Reading:
Here are the useful articles to help you.
1. Outlook Mailbox Is Full Can’t Send Messages Error.
2. Fix Outlook an Unexpected Error Has Occurred Issue.
3. Solutions to Outlook Error 0x800ccc13 Cannot Connect to Network.

The Bottom Line:

That's all on what to do to resolve Microsoft Outlook an unknown error occurred 0x8000ffff. The common workarounds will probably help you fix this error. However, if nothing works, then the Stellar Outlook Repair role comes in. Indeed, we even highly recommend you give Stellar Outlook Repair a try as it will help you repair the PST file and recover the mailbox data in no time.